❓ Frequently Asked Questions
499but FAQ — answers to all your questions here
From opening an account to claiming bonuses, bKash deposits to safe gaming — whatever questions you have about 499but, all the answers are on this page.
Welcome to 499but. This FAQ page organises the most common questions from Bangladeshi players into five sections — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Safety and Responsible Gaming. Open the section you need below and find your answer easily. If you cannot find the answer to your question, contact our 24/7 live chat support.
Account and Registration
To open an account at 499but, you just need an active mobile number and a bKash, Nagad or Rocket account. The registration process is quick and easy — your account will be ready in just a few minutes. Only those aged 21 or above are allowed to open an account.
At 499but, your account is usually activated immediately after registration. In some cases, our support team may contact you via live chat to verify your identity. The whole process is generally completed very quickly, and 24/7 support is available for any issues.
No, each person may only open one account. Creating multiple accounts is against 499but's rules and may result in all accounts being suspended and any deposited funds being cancelled. This rule is strictly enforced to ensure fair play.
You can reset your password using the "Forgot password?" option on the login page by entering your registered mobile number. If you have any trouble, contact 499but's 24/7 live chat — our support team will assist you in Bengali.
Yes, 499but is fully mobile-friendly. You can visit 499but.cam from the browser of any Android or iOS phone to play all games, place bets and make transactions. No separate app download is needed.
Deposits and Withdrawals
Deposits made via bKash are generally credited to your 499but account instantly. If there is any delay, let us know via 24/7 live chat and our team will resolve it quickly. The minimum deposit amount is just ৳100.
Yes, Nagad is a fully supported payment method at 499but. The deposit rules are the same as bKash — minimum ৳100 and transactions are generally instant. No extra fee applies for any of the three methods: bKash, Nagad and Rocket.
Withdrawals at 499but are generally completed within 10 to 45 minutes. Whether you request a withdrawal via bKash, Nagad or Rocket, the funds will reach your mobile wallet within that timeframe. The minimum withdrawal amount is ৳500.
499but does not charge any fees of its own for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply a small charge according to their own policy. Contact your payment provider for the latest information.
If your withdrawal request is cancelled, first make sure there are no active wagering requirements remaining on your account and that your mobile wallet details are correct. If the problem persists, contact 499but's 24/7 live chat and report the issue.
Using Rocket (Dutch-Bangla Bank Mobile Banking) to deposit and withdraw at 499but works the same way — go to the cashier section, select Rocket, enter the amount and confirm with your Rocket PIN. Minimum deposit is ৳100 and minimum withdrawal is ৳500.
Games and Rules
To bet on Bangladesh Premier League (BPL) matches, log in to 499but and go to the cricket section. Select the BPL match you want from the match list, choose your bet type (match winner, toss, total runs, etc.) and confirm the amount. Live betting is also available.
RTP (Return to Player) is a percentage representing the theoretical rate at which a game returns money on average over the long term. It is a statistical value — it does not mean you will get back that amount every time or in any particular session. In the short term, results are entirely random and volatility also plays an important role.
Yes, 499but offers live casino games from Evolution Gaming and Ezugi. Live blackjack, live roulette, live baccarat and live Teen Patti, among many other games, can be played in real time with a real dealer. Enjoy live games on both mobile and desktop devices.
499but works only with reputable game providers (Pragmatic Play, PG Soft, JILI, Spribe, etc.) whose games use a Random Number Generator (RNG) tested by independent third parties. This ensures every spin or result is completely random and fair play is guaranteed.
Aviator is a crash game by Spribe. A plane flies and the multiplier keeps increasing — you need to cash out before the plane crashes. The longer you wait, the higher the multiplier rises, but the risk increases too. It is a game that depends on skill and strategy.
Yes, 499but offers live betting on major cricket tournaments including the T20 World Cup, IPL and BPL. You can place bets on each over, wicket or batsman's runs while the match is in progress. Since live odds update continuously, making quick decisions is important.
Bonuses and Promotions
New members at 499but receive a 150% welcome bonus on their first deposit, up to a maximum of ৳15,000. For example, depositing ৳1,000 gives you a ৳1,500 bonus and your total balance becomes ৳2,500. A 15x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement is the number of times you must bet the bonus amount before you can withdraw it. The wagering requirement for 499but's welcome bonus is 15x. Example: if you receive a ৳1,500 bonus, you need to place bets totalling ৳1,500 × 15 = ৳22,500 to become eligible for withdrawal.
499but's VIP program has four levels — Bronze, Silver, Gold and Platinum. Based on how much and how regularly you play, you will automatically be promoted to a higher level. Starting from Bronze and reaching Platinum, you can receive a weekly cashback of up to 0.8%.
The weekly cashback for 499but VIP members is added to accounts at a set time each week. Weekly cashback is up to 0.2% at Bronze level, up to 0.4% at Silver, up to 0.6% at Gold and up to 0.8% at Platinum. Contact live chat for more details.
The maximum limit for the welcome bonus is ৳15,000. This means that depositing ৳10,000 or more will cap the bonus at ৳15,000. Example: depositing ৳22,000 at 150% would have come to ৳33,000, but due to the maximum limit the bonus will be ৳15,000 and the total balance will be ৳37,000.
Safety and Responsible Gaming
Yes, 499but uses SSL encryption technology to protect all your personal and financial information. Our platform operates in a secure and reliable environment. Your information is not shared with third parties.
Yes, 499but is strictly for those aged 21 or above. Creating an account or playing games by anyone under age is completely prohibited. You must confirm your age at registration and an age verification process may apply to any account.
Gaming addiction is a serious matter. 499but places the highest importance on responsible gaming. If you or someone you know is concerned about gaming, you will find detailed information and guidance on our responsible gaming page. Our support team is also always ready to help.
Yes, 499but provides a self-exclusion facility. If you want to take a break for a while or temporarily close your account, please contact our 24/7 live chat support. We are here to support you in ensuring responsible gaming.
You can contact 499but in two ways: speak directly in Bengali through the 24/7 live chat on the site, or send an email to [email protected]. Our team is committed to providing fast and effective assistance at all times.
As part of responsible gaming, 499but allows you to set deposit limits or session time limits. Contact our live chat support to set your budget and time limits. Build a habit of balanced play and enjoy entertainment as entertainment.
Still have questions?
If the answers above did not resolve your issue, our support team is always ready for you. Get 24/7 assistance in Bengali.
24/7 Live Chat Support
Speak directly with our support team in Bengali. Use the live chat option on the site for instant help — day or night, any time.
Email Support
For detailed questions, email [email protected] — our team will reply as quickly as possible. You can also contact us in Bengali by email.
Ready to start playing?
Open an account at 499but and get started today with a 150% welcome bonus.